Privacy Policy

1. Introduction

 

Welcome to Cloud Street.

At Cloud Street, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make purchases, or engage with us through sales, marketing, or events.

By using our website or providing personal information to us, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.

Our mission is to create a transparent, safe, and trusted environment for all our customers.

 

2. Information We Collect

 

We collect information that helps us provide better products, improve customer service, and enhance your shopping experience. The types of information we collect include:

2.1 Personal Information

This includes details you voluntarily provide to us when you register an account, make a purchase, subscribe to newsletters, or contact our customer service team. Examples include:

  • Full name, email address, and phone number

  • Billing and shipping address

  • Payment and transaction details

  • Account login credentials

  • Any additional information you choose to share (e.g., feedback, survey responses)

You are responsible for ensuring the accuracy and completeness of the personal data you provide. Incorrect or incomplete information may affect your ability to use certain features of our website.

2.2 Automatic Information

When you visit our website, we automatically collect certain data through cookies, analytics tools, and server logs. This information helps us improve performance and ensure security. It may include:

  • IP address and approximate location

  • Browser type and version

  • Device information (such as model and operating system)

  • Pages viewed and time spent on the site

  • Referring URLs and site navigation patterns

This data is primarily used for internal analytics, fraud prevention, and to maintain optimal website functionality.

 

3. How We Use Your Information

 

We use your information responsibly and only for legitimate business purposes. These include:

3.1 Account Management

To register, verify, and maintain your account with us, as well as to streamline login processes — including where you link your account with third-party services (e.g., Google or Facebook).

3.2 Communication

To communicate with you regarding your purchases, respond to inquiries, provide updates, request feedback, and manage customer relationships effectively.

3.3 Information Delivery

To send administrative updates such as product changes, service announcements, policy updates, or important transaction-related communications.

3.4 Security

To ensure the safety and integrity of our website, detect and prevent fraudulent or unauthorized activity, and safeguard customer data.

3.5 Compliance

To comply with legal obligations, enforce our Terms of Service, resolve disputes, and respond to lawful requests from public authorities.

3.6 Services Delivery

To process your orders, manage shipping and returns, administer promotional campaigns, and provide customer support.

3.7 Marketing and Personalization

To improve our marketing communications, personalize your shopping experience, and provide you with offers and content tailored to your interests — but only where you have consented to receive such communications.

 

4. Sharing Your Information

 

We value your trust and only share your information when necessary and in compliance with applicable data protection laws. Your information may be shared in the following circumstances:

4.1 Consent

When you give explicit permission for us to share your information for specific purposes.

4.2 Legitimate Interests

Where sharing is necessary to support our legitimate business objectives, such as analytics, system improvements, and fraud prevention.

4.3 Performance of a Contract

When your data is needed to fulfill our contractual obligations, such as processing and delivering your orders.

4.4 Legal Obligations

When required by law, court order, or government regulation to disclose certain data.

4.5 Vital Interests

When necessary to investigate, prevent, or respond to potential harm, threats to safety, or illegal activities.

4.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your data may be transferred as part of the business transaction, subject to confidentiality protections.

4.7 Third-Party Service Providers

We may share data with trusted service providers that assist in our operations, including:

  • Payment gateways and financial processors

  • Courier and logistics partners

  • Marketing and advertising platforms

  • Data analytics tools and web hosting providers

All third parties are contractually obligated to handle your data securely and use it only for the purposes specified by Cloud Street.

 

5. Data Retention

 

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy — including compliance with legal, accounting, or reporting requirements.

Once your data is no longer required, it is securely deleted, anonymized, or archived according to our data retention standards.

 

6. Data Security

 

We take the protection of your personal data seriously. Cloud Street implements appropriate technical and organizational measures such as encryption, firewalls, secure payment gateways, and restricted data access.

However, while we strive for robust protection, no online system can guarantee absolute security. You are encouraged to use strong passwords and avoid sharing your login credentials with others.

 

7. Minors

 

Cloud Street does not knowingly collect or process information from individuals under 18 years of age without parental or guardian consent.

If we become aware that we have inadvertently collected personal data from a minor, we will promptly delete such information from our records.

 

8. Do-Not-Track Signals

 

Our website currently does not respond to “Do-Not-Track” (DNT) browser signals or other similar mechanisms. As industry standards evolve, we will review and implement appropriate responses in compliance with future regulations.

 

9. Updates to This Privacy Policy

 

We may periodically update this Privacy Policy to reflect legal requirements, technological developments, or changes in our business practices.

Revisions will be posted on this page with a new “Last Updated” date. We encourage users to review this policy regularly to stay informed. Continued use of our services after such updates signifies your acceptance of the revised policy.