Shipping Policy

1. Processing & Dispatch

 

At Cloud Street, we aim to ensure that every order is handled promptly and efficiently.

  • Orders placed through our website are typically processed within 0–1 business day from our fulfillment center in Karachi.

  • Processing includes order verification, payment confirmation, packaging, and preparation for dispatch.

  • In some cases, processing time may be extended due to product availability, quality checks, or additional verification requirements (such as confirming billing or delivery details).

Orders placed after business hours or on weekends/public holidays will be processed on the next working day. We appreciate your patience as we prepare your order for safe delivery.

 

2. Shipping Rates & Free Delivery

 

We offer flat-rate shipping across Pakistan to make your shopping experience predictable and convenient.

  • Flat Rate: A minimal delivery charge applies to all orders below our free shipping threshold.

  • Free Delivery: Orders with a total value of PKR 10,000 or above qualify for free nationwide delivery.

  • Shipping costs (if applicable) will be clearly displayed during the checkout process before you confirm payment.

Please note that free delivery applies only to standard shipping. Expedited or special delivery requests may incur additional charges.

 

3. Local Delivery & Store Pickup (Karachi)

 

Customers located in Karachi have access to our local delivery and store pickup options for added convenience.

  • Store Address:
    Shop # 04, SAIMA LIBERTY, 153-A Tariq Road, beside SUBWAY, Block 2 PECHS, Karachi.

  • Store Pickup: You can place an order online and choose the “Store Pickup” option at checkout. Once your order is ready, you’ll be notified via SMS or email.

  • Same-Day Delivery: Orders placed before [insert cutoff time, e.g., 2:00 PM] can qualify for same-day delivery within Karachi, subject to product availability and courier schedule.

We recommend contacting our customer service team before visiting to confirm stock availability for in-store pickup.

 

4. Nationwide Delivery

 

We proudly deliver to cities and towns across Pakistan, partnering with reputable courier services to ensure reliable and timely delivery.

Estimated Delivery Times:

  • Karachi: Same day or next business day.

  • Other Major Cities (e.g., Lahore, Islamabad, Rawalpindi, Faisalabad): Typically 2–3 business days.

  • Remote Areas: Delivery may take up to 4–5 business days depending on local logistics and courier coverage.

Please note that delivery timelines are estimates and may vary based on courier operations, weather, or other factors beyond our control.

 

5. Shipping Delays

 

While we strive to ensure prompt delivery, occasional delays can occur due to circumstances such as:

  • National or public holidays and religious festivals.

  • Product backorders or stock unavailability.

  • Courier service disruptions or logistic issues.

  • Unforeseen weather or transportation delays.

If your order is delayed beyond [insert number] business days from the expected delivery date, please contact our Customer Support Team at +92 323 2052959. Kindly provide your order number so we can track and expedite the resolution.

 

6. Tracking & Order Status

 

Transparency and communication are important to us. Once your order is dispatched, you will receive a tracking number via email or SMS, along with a link to monitor the progress of your shipment.

You can also:

  • Log in to your Cloud Street account to view the status of your order, or

  • Reach out to Customer Service if your order has not arrived within the expected delivery window.

Please note that tracking updates may take several hours to appear after dispatch, depending on the courier’s system.

 

7. International Shipping

 

At this time, Cloud Street ships exclusively within Pakistan.


If you are located outside of Pakistan and wish to make a purchase, please contact us directly at info@cloudstreet.pk to discuss possible arrangements or third-party forwarding options.

We plan to expand our delivery network internationally in the near future — updates will be shared on our website and social media channels.

 

8. Changes to This Policy

 

Cloud Street reserves the right to update or modify this Shipping Policy at any time without prior notice. Any amendments will become effective immediately upon being posted on our website.

We encourage customers to review this policy periodically to stay informed of any updates. Your continued use of our website and services after any modifications indicates your acceptance of the revised terms.