Refund Policy

1. Introduction

 

At Cloud Street, customer satisfaction is our top priority. We take great pride in offering high-quality products and exceptional service. However, we understand that there may be circumstances where you need to return an item or request a refund.

This Refund & Return Policy outlines the conditions and procedures for returns, replacements, and refunds to ensure a smooth, fair, and transparent experience for all our customers.

 

2. Returns Eligibility

 

To qualify for a return, the following conditions must be met:

  • Unopened Packaging: We accept returns only for items that remain sealed in their original, unopened packaging.

  • The item must be in its original condition, including all accessories, manuals, labels, and protective materials.

  • The product must be returned within [insert number, e.g., 7 or 14] days of purchase or delivery.

Important:
Products with opened packaging, damaged seals, or missing accessories are considered used and are not eligible for return. This policy ensures product integrity and hygiene for all customers.

 

3. Return Process

 

If your item meets the above eligibility criteria, please follow the steps below to initiate a return:

3.1 Contact Customer Support

Reach out to our Customer Support Team at +92 323 2052959 to begin the return process. You will need to provide:

  • Your order number

  • The product name or SKU

  • A brief reason for return

Our representatives will guide you through the process and confirm your eligibility for a return.

3.2 Return Authorization

Once your return request is approved, you will receive a Return Authorization (RA) Number along with detailed instructions for shipping the item back to us.

⚠️ Please do not send any products back without first obtaining an RA number. Items returned without authorization may not be accepted or processed.

3.3 Packaging Requirements

Before sending your item back:

  • Ensure the product is securely packed in its original, unopened packaging.

  • Include all accessories, manuals, and promotional materials that came with the product.

  • Pack the item carefully to prevent damage during transit.

3.4 Shipping the Item

You are responsible for the cost of shipping the return to Cloud Street, unless the return is due to a defective, incorrect, or damaged item received.

We strongly recommend using a reliable and trackable courier service to ensure your return is delivered safely. Cloud Street is not responsible for lost or damaged return shipments.

3.5 Inspection & Processing

Once your returned item is received, our team will perform a thorough inspection to verify that it meets the eligibility requirements.

If approved, your refund or replacement will be processed promptly. If the returned product fails to meet the stated conditions (e.g., opened packaging, missing items, or visible damage), the return may be rejected, and the item will be sent back to you.

 

4. Refunds

 

Approved refunds will be issued to the original payment method used during the purchase.

  • Refunds are typically processed within 4–7 business days after we receive and verify your returned item.

  • You will receive a confirmation email once your refund has been initiated.

  • Shipping and handling fees are non-refundable, except in cases of incorrect or defective items sent by Cloud Street.

  • Depending on your bank or payment provider, it may take an additional 3–5 business days for the refunded amount to appear in your account.

5. No Return Policy for Opened Packaging

 

To maintain product authenticity, hygiene, and quality standards, Cloud Street does not accept returns for products with opened or tampered packaging.

Once an item has been opened, it is considered used and cannot be restocked or resold. Therefore, such items are not eligible for return, refund, or exchange under any circumstances.

We strongly encourage customers to inspect the packaging upon delivery and contact us immediately if there are any visible issues before unsealing the product.

 

6. Exchanges and Replacements

 

In limited cases, Cloud Street may offer an exchange or replacement if the product you received is:

  • Damaged during shipping,

  • Incorrectly supplied (wrong item or quantity), or

  • Found to be defective upon delivery.

All exchange requests are subject to inspection and stock availability. If a replacement item is unavailable, a refund will be issued instead.