Terms of Service

1. Introduction

 

Welcome to Cloud Street. These Terms of Service ("Terms") govern your access to and use of our website, services, and products (collectively, the “Services”). By accessing or using our website and/or purchasing products from us, you agree to be legally bound by these Terms, our Privacy Policy, Refund Policy, and any additional policies or guidelines referenced herein.

Please read these Terms carefully before using our Services. If you do not agree with any part of these Terms, you must immediately discontinue your use of this website and our Services.

Our goal is to ensure transparency, trust, and a seamless experience for all users of Cloud Street.

 

2. Eligibility & Use

 

By accessing or using Cloud Street, you confirm and represent that:

  • You are at least 18 years of age (or the age of legal majority in your jurisdiction).

  • You are legally capable of entering into binding contracts.

  • You will use our website and Services solely for lawful and legitimate purposes.

You agree not to:

  • Violate any applicable local, national, or international laws or regulations.

  • Infringe upon or misuse any intellectual property rights belonging to Cloud Street or third parties.

  • Upload, transmit, or distribute any viruses, malware, or other harmful code.

  • Engage in activities that could damage, disable, or impair the functionality or security of the website.

We reserve the right to suspend or terminate access to anyone who violates these Terms.

 

3. Registration & Account Responsibility

 

To access certain features or make purchases, you may be required to register an account with Cloud Street. By registering, you agree to:

  • Provide accurate, complete, and current information during the registration process.

  • Keep your login credentials secure and confidential at all times.

  • Accept full responsibility for all activities conducted under your account.

If you suspect any unauthorized use or security breach, you must notify Cloud Street immediately at info@cloudstreet. Cloud Street shall not be held liable for losses resulting from unauthorized account activity unless caused by our own negligence.

 

4. Orders & Pricing

 

All product listings, descriptions, and prices are subject to change without notice. By placing an order, you acknowledge that:

  • All orders are subject to availability and acceptance by Cloud Street.

  • Prices displayed are accurate to the best of our knowledge but may occasionally contain errors or omissions.

  • Cloud Street reserves the right to refuse or cancel any order due to:

    • Product unavailability,

    • Pricing inaccuracies,

    • Suspicion of fraudulent or unauthorized activity, or

    • Errors in payment or shipping information.

If your order is canceled after payment has been processed, you will receive a full refund for the affected items.

 

5. Payment & Delivery

 

You agree to pay all applicable charges for your selected products through the payment method you provide at checkout.

  • All payments must be made in Pakistani Rupees (PKR) or another accepted currency as specified.

  • We use secure third-party payment processors; Cloud Street does not store or have access to your complete payment information.

  • Delivery timelines, methods, and shipping costs are disclosed in our Shipping Policy.

Once your order is handed over to the carrier, risk of loss and ownership of the product transfer to you. Cloud Street is not responsible for delays or damages occurring after dispatch.

 

6. Returns & Refunds

 

We strive for complete customer satisfaction. Our Refund Policy outlines the eligibility criteria, process, and timelines for returns, exchanges, or refunds.

  • Only items that meet the conditions stated in our Refund Policy are eligible for return or replacement.

  • Refunds are processed via the original payment method, unless otherwise agreed.

  • Shipping fees and handling charges are generally non-refundable, except in cases of faulty or incorrect items.

Please refer to the full Refund Policy before initiating a return.

 

7. Intellectual Property Rights

 

All materials, designs, text, graphics, logos, icons, images, software, and other content displayed on the Cloud Street website are the exclusive property of Cloud Street or its licensors.

You may not:

  • Copy, reproduce, distribute, or publicly display any content without our prior written consent.

  • Use our trademarks or branding in connection with any unauthorized products or services.

Limited, non-exclusive permission is granted to access and use our website for personal, non-commercial purposes only.

 

8. Limitation of Liability

 

To the maximum extent permitted by law, Cloud Street, its directors, employees, affiliates, agents, and service providers shall not be liable for:

  • Any indirect, incidental, consequential, or punitive damages,

  • Loss of profits, data, goodwill, or other intangible losses,

  • Damages resulting from use or inability to use our website, or from reliance on any information obtained through the site.

Your sole and exclusive remedy in the event of dissatisfaction is to discontinue using the site or return the purchased product in accordance with our Refund Policy.

 

9. Modifications to the Terms

 

Cloud Street reserves the right to amend or update these Terms of Service at any time, at its sole discretion. Updates will be posted on this page with a revised "Last Updated" date.

Continued use of the website after such changes constitutes your acceptance of the new Terms. We encourage users to review this page regularly to stay informed about updates.

 

10. Governing Law & Jurisdiction

 

These Terms shall be governed by and interpreted in accordance with the laws of Pakistan.
All disputes or claims arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts in Karachi, Sindh.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full effect.